Does your insurance company allow you to choose your repairer?
Choice of repairer is important
In the past, most policies allowed motorists a genuine freedom to nominate who would carry out necessary repairs. Over the past five-to-six years many insurers stipulated that a second quote was required, usually from a repairer nominated by the insurer. Most businesses are aware they face competition in the market place and are prepared to quote on that basis.
When a car owner is paying out of their own pocket for repairs, most will pay close attention to the quotes they receive and evaluate where they are getting the best value. It is up to the repairer to quote accurately, explain what they are going to do and try to win the job on service and quality values.
The situation becomes more uncertain when an insurance company is involved. Insurers who have set up recommended repairer schemes will sometimes go to extreme lengths to shift the consumer into their repairer network.